Perpetual Property Developments Pty Ltd [ABN: 84 138 677 451] T/A Sierra Homes is dedicated to providing quality services to you. This policy outlines our incessant obligations to you concerning how your Personal Information is stored and managed by all the associated and related entities trading as Sierra Homes.
This privacy policy is prepared in conjunction with Business Victoria, and we abide by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act). These govern how we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
We are perpetually committed to safeguarding our clients and website visitors’ privacy.
What is Personal Information? How is this collected? Why do we collect it?
Any information and/or opinion identifying an individual are Personal Information. Examples of some of the Personal Information that we collect include names, addresses, email addresses and phone and facsimile numbers.
Generally, your personal information is collected directly from you via the manual or online form(s) or by ways such as:
- Interviews/meetings.
- Correspondence.
- By telephone and facsimile.
- By e-mail.
- Via our website: www.sierrahomes.com.au
- From your website.
- From media and publications.
- From other publicly available sources.
- From other reliable third-party sources. [We do not guarantee website links or the policy of authorized third parties].
Personal Information is usually collected as part of the process but is not limited to:
- Providing you with the latest information, products, and services that Sierra Homes have to offer.
- Responding to your inquiries and providing you with more information about Sierra Homes and its services.
- Asked to be included in our mailing list.
- Meet with any of our staff members.
- Become a client, debtor or even apply for a job with us.
As such, we collect your Personal Information:
- For the primary purpose of providing our services to you.
- For sharing information with you.
- For marketing.
- For enabling our contractors to provide products and services to you.
- For secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
- For conducting business functions, such as:
- Enhancing and personalizing your experiences with us.
- Tracking your visits to our offices and sites (including the display villages).
- Internal administration and accounting purposes.
- Research in sales and marketing.
- Investigating any breach of our terms and conditions.
- Abiding by other legal requirements and assisting law enforcements.
You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
Where appropriate and where possible, we will explain to you why your personal information is being collected and how we plan to use, retain/disclose it.
Furthermore, the only time your Personal Information is collected from sources apart from you are when it is unreasonable or impractical to obtain the details from you. This will be obtained with your prior consent and approval.
Sensitive Information:
As defined in the Privacy Act, “Sensitive Information” is to include information or opinion about such things as an individual’s racial and ethnic origin, political opinions, membership, or political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sierra Homes will only use this information:
- For the primary purpose for which it was obtained.
- For a secondary purpose that is directly related to the primary purpose. With your consent; or where required or authorized by law.
Third Parties:
Our primary objective is to collect your Personal Information directly and only from you where reasonable and practicable. However, in some circumstances where your Personal Information may be provided to us by third parties, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party along with your consent.
Disclosure of Personal Information:
Your Personal Information is disclosed for the sole purpose for which it was collected. There are several circumstances including the following:
- Where you consent to the use of disclosure by:
- Third parties engaged by Sierra Homes to provide services to you.
- Third parties authorized by you to receive personal information retained by us.
- Where required or authorized by law.
- Facilitating but not limited to other services such as financial pieces of advice and suitable loan arrangements.
You may choose to both remain anonymous and withhold personal information or use a pseudonym.
Overseas Disclosure:
Sierra Homes is committed to safeguarding your Personal Information. In no circumstances we would disclose your information to overseas recipients. Nonetheless, in the event we need to do so:
- It would be ONLY to provide our continuous services.
We shall take cautious steps in ensuring that we notify you before such disclosure and that it complies with the Australian Privacy Policy and as permitted by law.
Security of Personal Information:
With the growing concern over safeguarding your Personal Information, please be assured that Sierra Homes takes extreme care in storing your details (Personal Information) in a manner that plausibly protects it from misuse and loss and unauthorized access, modification, or disclosure.
Sierra Homes will take all credible steps to destroy or permanently de-identify your Personal Information when your details are no longer needed for the purpose for which it was collected. However, most of the Personal Information is or will be stored in our database/client files which will be retained by us for a minimum of 7 years.
Access to your Personal Information:
Under the Privacy Act 1988, you have the right to seek access to and edit your Personal Information that is retained by Sierra Homes. Please contact Sierra Homes in writing to request:
- To access your Personal Information.
- To update / change / correct your details subject to certain exceptions.
You will not be charged any fee for your request by Sierra Homes. However, there may be charges applicable as administrative fees for providing a copy of your Personal Information.
It is extremely crucial to protect the privacy and security of your Personal Information. Therefore, Sierra Homes may require identification from you before releasing the requested information to safeguard your details.
Maintaining the Quality of your Personal Information:
It is critical to have your most up-to-date Personal Information. Sierra Homes will take all appropriate and reasonable steps to make sure that your Personal Information is accurate and complete. If you notice that your information is not up to date or accurate, please advise us as soon as practicably possible to have the information updated to enable us to render quality services to you.
Refusal of Access or Correction of Personal Information:
Sierra Homes reserves the right to refuse your request to access or correct your Personal Information for reasons within our sole discretion. Under such circumstances, we will provide you with a written explanation and reasons for the refusal of your request. We will also share a constructive mechanism and an alternative channel to enable you to access and/or correct your Personal Information.
Website Cookies:
We live in a technologically driven world. Safeguarding our Personal Information is our topmost priority and even a basic understanding of cookies can help to keep you safe online.
Website cookies are pieces of data stored on the website to identify your computer for more personal and convenient website visits. It is not linked to your identity and cannot identify individual users.
Sierra Homes primarily uses the basic website cookies to record information about your visit to our website to better comprehend your requirements. They may be stored on your browser when you visit our website. Cookies are also a feature of your internet browser, and you have the option to enable or disable your cookies preferences within your browser to suit your own browsing experience.
Policy Updates:
This policy will be amended periodically, and the changes will be available on our website immediately.
Privacy Policy Complaints and Enquiries:
If you have any queries or complaints about our Privacy Policy, please contact us at:
Mail: 12/2 Fastline Road, Truganina, VIC – 3029
Email: info@sierrahomes.com.au
Telephone: 1300 300 800
Disclaimer:
© Perpetual Property Development Pty Ltd T/A Sierra Homes.
Information (written and/or visual) shared on this website depicts products and services provided by Sierra Homes with their corresponding price listing. Consequently, Sierra Homes does not guarantee that the prices include the supply of any or all of those products and services mentioned herein on the website. For detailed information with regards to the pricing, please contact our office or speak to our advisor.
Under the Copyright Act 1968 and except as permitted, no information, data, or material (written and visual) present anywhere on this website may be copied, reproduced, duplicated, altered, or further disseminated in any form without prior written permission of the owner.
Builder License Number – XXXXXXXXX